How RatedAgent.com Works

What are the rules and requirements or costs:

For Consumers to use:

RatedAgent.com is Free for non-commercial use. You cannot resell this information, solicit participating agents for purposes other than intended, collect e-mail addresses, etc. Information, data and consumer comments cannot be resold or used without express written consent from Quality Service Certification. By using this website you agree to the Terms of Use. RatedAgent.com is the best tool available for consumers to find and select dedicated professionals to assist their real estate sale or purchase. Agents elect to present their credentials and record of service on RatedAgent.com and are held accountable through the Quality Service Assurance Survey© that is delivered by an independent research company to every client served. Please check the FAQ's page or contact us if you have questions.

Getting started:

Finding and selecting an agent

1. SEARCH to find professionals in your area.
   
2. Review their Customer Satisfaction Rating, pie charts detailing their service record and customer comments, as available.
   
3. Use their contact information or website link to learn more about them and select the professional who best fits your needs.
4. After the close of your property sale or purchase, fill out the survey on your real estate agent and become a part of their professional record.

All this results in more consistent, reliable, accountable and responsive service FOR YOU!

What information is provided and how should it be used?

Agents have some control over what information is made public. They can choose to display their overall Customer Satisfaction Rating (CSR), they can publish summarized responses to specific questions and they can choose to include past customer comments on an all or nothing basis. They cannot select specific comments to display or not display; it's all or none. In all cases, information displayed here includes all customer reviews for the last 3 years.

Customer Satisfaction Rating (CSR)

This is an average of consumer responses to the Overall Satisfaction question for both buyers and sellers surveys sent over the last 3 years. Response options range from 1 (Very Dissatisfied) to 5 (Very Satisfied). The CSR continuously updates as new responses are received. An easy way to think about this is like a GPA in school where the overall grades for each class are averaged to represent a larger picture of academic achievement.

Detailed Results

This is a breakdown of a specific question providing the detailed feedback the agent has received from past customers over the last 3 years. The agent can decide which questions to publish but has no control to change or omit results.

Customer Comments

Not all customers include comments when responding, but if an agent elects to display customer comments, all comments for the last 3 years will be included. The option is all or nothing, it's that simple. Comments can be handwritten or typed, depending on how the customer completed the survey. Efforts are made to remove personally identifiable information or inappropriate language without compromising the value of the feedback.

While ratings are important, there are other factors to consider, like experience, specializations and personal connection. In the same way, when evaluating an agent rating, a high rating is important, but it certainly does not need to be perfect. In fact the longer one participates in the program and the more transactions one closes, the more difficult it is to maintain a perfect rating. In a similar way, a baseball player could have a perfect batting average after one game, but no one would expect the same results at mid-season. Keep in mind too, each consumer has their own definition of satisfied and very satisfied.

How is it different from other rating sites:

RatedAgent.com offers unbiased agent ratings without the gimmicks and games you will find on other sites (agents being encouraged to invite friends and family to "stuff the ballot box"). The information presented here is rich, comprehensive and useful. Additional information on this subject is available in the FAQ's section of this site. Please contact us for more information.

If I choose an agent from RatedAgent.com, what does that mean? What can I expect from my agent?

1. It starts with real estate agents and other service professionals committed to higher professional standards.
2. The service professionals have the option to attend specialized training on how to deliver the best service in the industry and earn the QSC professional designation.
3. Those who elect to hold the QSC designation commit to following a service process so that they consistently perform the same critical service steps with every customer. We recommend that all agents follow a written process.
4. The agent may offer a written guarantee of service to every customer up front and explain the services they provide in detail. This is required for QSC designees.
5. After the service has been provided, an independent company sends the customer a customer satisfaction survey asking detailed questions on the service provided.
6. An overall customer satisfaction rating (CSR) compiled from returned surveys, along with other details, is available for the agent to use for marketing or career development and can be included in their RatedAgent.com public profile. QSC agents are required to publish their rating.
   

* Not all agents will have a rating included with their profile. Ratings are not displayed until a minimum of 2 client reviews have been submitted. Participating agents have the option to keep their rating private.

In the simplest terms, this is WHY participating agents deliver measurably superior service and customer satisfaction.

If you are a real estate professional, office or company manager, Association or MLS executive and want to learn more about how you can participate visit our Join Us page.