Our Management Team
Kevin C. Romito, Senior Vice President and COO
Kevin is responsible for the day to day operations of Quality Service Certification, Inc. (QSC) and RatedAgent.com including the development of data and communication systems, websites and internet assets. Prior to his association with QSC, he earned his mortgage broker license and had five years of business experience with a leading international corporate relocation company where he was responsible for relocation expense analysis and the coordination of transportation of household goods.
Kevin received a B.A. in Interdisciplinary Social Sciences from the University of South Florida, Tampa, and in 2004 completed his M.B.A. with an emphasis on information technology at the Paul Merage School of Business, University of California-Irvine.
"A founding member of QSC, Kevin has been responsible for the development of our award winning website for consumers (www.QualityService.org) and our website for professionals (www.QualityCertified.org), as well as the technology and data systems related to both internal and external service support," states Ms. Leslyn Stewart, founder and former Director of Operations. "Kevin Romito has been the driving force behind the development of a world-class system that is changing the way service is managed and delivered."
Nayna Lilegdon, Vice President of Operations
Joining QSC over nine years ago, Nayna is responsible for supervising all aspects of the survey process, data management systems, educational product delivery, awards and recognition as well as overseeing personnel and operations management. Her dedication, competence and outstanding service attitude exemplify the QSC spirit of excellence, and are qualities that have contributed to the continued success of the company.
Nayna holds a B.S. degree in Applied Computer Science from Northern Illinois University where she earned a scholarship for her academic excellence. Prior to her affiliation with QSC, Nayna’s work background included ten years of project management and supervisory experience in technology and service related businesses.
Matt Wimpress, Customer Service Manager
Matt began working for QSC as a customer service representative and in 2008 assumed the role of Manager. He is the best resource for agents, managers and consumers wanting to learn more about QSC and its resources. Matt can be contacted directly for personal website program tours, and can be scheduled as a virtual guest speaker for office meetings where he provides demonstrations on how to use and obtain the most value from the survey process and the resources we offer. Matt can be reached at 888-547-4772X122 or by accessing the Contact section of this website.